Frequently Asked Questions

Orders:

Can I change or cancel my order?

If your plans change, no problem - you're free to cancel or amend your order at no cost but only before dispatch.

How do I get in touch with someone?

Our team is always available to assist you. For any questions, feedback, or concerns, email us at support@jrgoods.co.uk or visit our contact us page. We strive to reply within the next hour.

Which payment methods are accepted?

We offer a variety of payment options, including Visa, Mastercard, Union Pay, Shop Pay, American Express, Diners Club, Discover, Maestro, Google Pay, and Klarna.

Shipping:

Where do you deliver to?

At this time, we only ship to addresses within the United Kingdom. If you're interested in international delivery, feel free to reach out, and we'll do our best to assist.

How long will delivery take?

Overall, standard delivery takes 2–5 working days.

How will my items be packaged?

We take great care to package your TCG products in sturdy, protective materials to ensure they arrive in perfect condition.

Which couriers do you use for delivery?

We primarily use DHL and FedEx for UK deliveries. For full details, please check our shipping policy.

What condition will my order arrive in?

All items are shipped brand new and factory-sealed. If your parcel shows any visible damage upon arrival, please take photos before opening and contact us within 30 days.

Returns & Refunds:

Do you accept returns?

Yes, we do accept returns. This helps us maintain authenticity and fairness for all customers.

What should I do if my order hasn't arrived yet?

You can track your order by visiting this page https://jrgoods.co.uk/apps/17TRACK. Once your item has been dispatched, you'll receive a tracking number by email. If you need further help, reach out to us.

My order arrived damaged or incorrect - what now?

If your order is damaged or incorrect, please email us at support@jrgoods.co.uk within 30 days of delivery, including clear photos of both the item and the packaging. We'll review the situation and work quickly to resolve it.

What if something is missing from a sealed product?

All TCG products are factory sealed by the manufacturer. We cannot guarantee specific pull rates or internal contents, as these are randomly inserted. If you have concerns about product quality, don't hesitate to get in touch with us within 30 days of receiving your order.