Refund policy

This returns & refund policy governs purchases made from JR Goods for orders delivered within the United Kingdom. By placing an order with us, you agree to the terms outlined below. We want you to shop with confidence, which is why we accept returns on both defective and non-defective products - no questions asked. Please read this policy carefully before completing your purchase.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

The return request must be made within 30 days of delivery.
The item must be returned in its original packaging where applicable.
Proof of purchase (such as an order confirmation or receipt) must be provided.

We encourage you to inspect your items as soon as they arrive and get in touch promptly if anything isn't right, to ensure your return falls within this window. JR Goods reserves the right to refuse any return that does not comply with these requirements.

Return Procedure & Costs

Returning an item is completely free and hassle-free.

To initiate a return, customers must:
Contact us at support@jrgoods.co.uk with their order number and reason for return.
Await written confirmation and return instructions before sending any items.

Returns sent without prior authorization may not be accepted.

All returns must be sent to the following address: 144 Hall Lane London E4 8EX United Kingdom via mail.

Important condition:

A return label is included inside your package, so there's no need to print anything or cover any postage costs yourself. Simply repack your item securely, attach the label, and drop it off at your nearest post office.

Refunds & Processing

All returned items will be inspected upon receipt.

If the return is approved:

A refund will be issued to the original method of payment.
There are no restocking fees deducted from your refund - what you paid is what you get back.
Please allow up to 7 business days for the refund amount to be processed after approval. Processing times may vary depending on your payment provider.
Original shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.